TERMS AND CONDITIONS

1. Introduction

2. Nature of Services & Independent Provider Disclaimer

• We are an independent, multi-brand water purifier repair and maintenance service provider operating in Bangalore, Karnataka.
• Important Trademark Disclaimer: We are NOT an authorized service center, affiliate, or official representative of any specific water purifier brand (including but not limited to Kent, Aquaguard, Pureit, AO Smith, LG, Livpure, Havells, V-Guard, ZeroB, Blue Star, or Aqua Pearl). All brand names, logos, and trademarks are the sole property of their respective owners. They are used strictly on this Website for informational and identification purposes to indicate the types of systems we are equipped to service.
• Our services include doorstep inspection, RO/UV/UF purifier repair, filter and membrane replacement, booster pump repair, TDS calibration, tank sanitization, and Annual Maintenance Contracts (AMC).

3. Booking and Service Appointments

• Booking: Services can be booked via our Website form or by calling our support line at 08050063180.
• Dispatch Time: While we advertise a “60-Minute Doorstep” dispatch or same-day service, this is an estimated target based on technician availability, traffic conditions, and weather in Bangalore. We do not guarantee exact arrival times.
• Customer Responsibility: You must provide accurate address details, ensure an adult is present at the location during the scheduled time, and provide safe access to the water purifier, electricity, and water supply for testing.

4. Pricing, Inspection Fees, and Payment

• Inspection Fee: A standard doorstep inspection and diagnosis fee of ₹299 applies. This covers the technician’s travel, physical check, TDS testing, and fault diagnosis.
• Repair Costs: If you approve the repair, the ₹299 inspection fee may be waived or adjusted into the final bill (subject to our current promotional terms). If you decline the repair after diagnosis, the ₹299 inspection fee is non-refundable and must be paid to the technician for their time and travel.
• Parts and Additional Charges: Prices for spare parts (e.g., membranes, pumps, filters) are estimated on our Website and are subject to change based on the actual diagnosis and specific model of your purifier. Final costs will be confirmed by the technician and require your approval before any work begins.
• Payment: Payment is due upon completion of the service. We accept cash, UPI, and other digital payment methods as facilitated by our technician.

5. Service Warranty and Guarantees

• We provide a limited service warranty on replaced spare parts (typically ranging from 30 to 90 days, depending on the specific part replaced).
• Warranty Exclusions: The warranty does not cover damages or failures resulting from:
  
  • Extreme fluctuations in electricity voltage or water pressure.
  • Use of the purifier with highly contaminated or un-sedimented water (e.g., direct borewell water without pre-filtration).
  • Tampering, misuse, or attempted repairs by the customer or unauthorized third parties after our service is completed.
  • Natural wear and tear of consumables (like standard sediment filters) beyond the stated warranty period.

6. Cancellation and Refund Policy (Required for Google Ads Compliance)

• Cancellation by Customer: You may cancel or reschedule your appointment free of charge up to 2 hours before the scheduled visit. Cancellations made after the technician has been dispatched or arrived may incur a nominal travel charge (up to ₹299).
• Refunds: If you prepay for any service or AMC plan and we are unable to provide the service, a full refund will be processed to your original payment method within 5–7 business days.
• Non-Refundable Fees: The ₹299 inspection fee is non-refundable once the doorstep diagnosis has been performed, regardless of whether you choose to proceed with the repair.
• Service Denial: We reserve the right to refuse service if the appliance is deemed beyond economical repair, poses a safety hazard, or if the customer behaves abusively toward our staff.

7. Limitation of Liability

• To the maximum extent permitted by Indian law, we shall not be liable for any indirect, incidental, or consequential damages (including water damage to property, electrical issues pre-existing in the home, or health issues related to water consumption) arising from the use of our services.
• Our total liability for any claim related to our services shall not exceed the total amount paid by you for the specific service in question.

8. Intellectual Property

9. Privacy Policy

10. Governing Law and Jurisdiction

11. Contact Information

• Website: www.24x7roserviceonline.in
• Phone: 08050063180
• Service Area: Bangalore, Karnataka, India